Privacy Policy
1. Introduction
Threshflow values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, apps, or other services (collectively, the “Services”). This policy should be read alongside our Terms of Service, which govern your use of our Services.
The Data Controller for the Services is Threshflow LLC. Throughout this Privacy Policy, the terms “Threshflow,” “we,” “us,” “our,” and “platform” refer to Threshflow LLC.
By using our Services, you consent to the collection and use of your personal data as outlined in this Privacy Policy. If you have any questions or concerns, please contact us at support@threshflow.com.
This Privacy Policy may be updated periodically. Your continued use of the Services after changes are made constitutes acceptance of those changes. Please check this page regularly for updates. The “Last Update” date at the top of this page will indicate when the policy was last revised.
2. What Do We Collect and Why?
We collect various types of information to provide and improve our Services. Below is a summary of the data we collect, why we collect it, and the lawful basis for processing:
| Categories of Personal Data | Purposes of Processing | Lawful Basis for Processing |
|---|---|---|
| Name, email address, phone number, and other contact details | To create and manage your account, provide customer support, and communicate with you about the Services. | Your consent when you create an account. Fulfillment of our contract with you. |
| Payment information (if applicable) | To process payments for subscriptions, products, or services. We use PCI-compliant third-party payment processors and do not store your credit card information. | Fulfillment of our contract with you. |
| Location data (if applicable) | To provide location-based features or services. | Your consent. Fulfillment of our contract with you. |
| Usage and technical data (e.g., IP address, device type, browser information) | To improve our Services, troubleshoot issues, and analyze user behavior. | Legitimate interest in improving our Services. |
| Communication data (e.g., messages, emails) | To respond to your inquiries and provide customer support. | Fulfillment of our contract with you. |
We may also use anonymized or aggregated data for analytics, marketing, or sharing with third parties. This data cannot be used to identify you personally.
3. How Long Do We Keep Your Data?
We retain your personal data only for as long as necessary to provide the Services or as required by law. Specific retention periods for different categories of data are available upon request.
You may request the deletion of your data at any time (see Section 6 for details).
4. Who Do We Share Your Data With?
We do not sell your personal data. However, we may share it with third parties in the following circumstances:
| Third Party | Purpose |
|---|---|
| Cloud hosting providers (e.g., AWS, Google Cloud) | To store and process data securely. |
| Payment processors | To process transactions. |
| Analytics and marketing partners | To analyze user behavior and improve our Services. |
| Customer support platforms | To provide customer service and resolve issues. |
| Legal and compliance authorities | To comply with legal obligations or protect our rights. |
If we transfer data outside the U.S., we ensure adequate safeguards are in place to protect your information.
5. How Do We Protect Your Data?
We use industry-standard security measures, including encryption (SSL/TLS), to protect your data during transmission and storage. While we strive to protect your information, no method of transmission or storage is 100% secure.
6. Your Rights
Under applicable privacy laws, you have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Delete your data (subject to legal obligations).
- Object to or restrict processing of your data.
To exercise these rights, contact us at support@threshflow.com.
7. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Update” date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@threshflow.com